In a wave of industry-wide upgrades, top Nigerian banks are moving to enhance their core banking applications to keep pace with the evolving financial landscape. Among the leading banks, four major players, including Sterling, Zenith, and GTBank, have already undertaken these system migrations in the past month. However, many of these upgrades resulted in extended disruptions lasting over a week, leaving customers unable to access crucial digital banking services. According to reports from Daily Trust, some institutions are still grappling with lingering issues.
The service disruptions have left customers frustrated. Several affected clients expressed concerns, sharing their experiences in interviews, describing the glitches as both inconvenient and unsettling. Many reported difficulties accessing their savings and making online transactions, an issue that has disrupted their daily activities and raised questions about system reliability.
In light of this, First Bank has joined the trend, announcing plans to transition to a new cloud-based procurement and financial platform aimed at boosting operational efficiency and enhancing service delivery. The bank, with a client base exceeding 42 million, made the announcement on Wednesday, outlining the details of the upcoming migration.
The planned transition is set for Saturday, October 26. In its statement, First Bank emphasized its commitment to continually investing in improved operational systems, noting that this new cloud-based platform will offer additional capabilities designed to enhance the user experience. The bank assured customers that these upgrades are part of its strategy to elevate service quality and maintain leadership in the sector.
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