Victory Onojiafe, a sports bettor from Delta State, has been unable to withdraw N70 million of his N100 million winnings from Betway. Despite successfully withdrawing N30 million, the betting platform has since blocked his access to the remaining funds.
Speaking to FIJ, Onojiafe explained that each attempt to withdraw additional money was either reversed or outright blocked, even after reaching out to Betway’s customer service for assistance.
His troubles began shortly after he placed two bets of N2,500 each on the Aviator game on January 11. Initially, he was able to withdraw N30 million within the first three days. However, subsequent attempts to access the rest of his winnings proved unsuccessful.
“Now, Betway has logged me out of my account, and I no longer have access to it,” he said. “Before this happened, my account still had about N70 million.”
Onojiafe recounted how, upon experiencing the first failed transaction, he contacted Betway’s customer support. He was informed that his daily withdrawal limit was N10 million. Trusting the process, he waited until the next day to try again, but every transaction was either reversed or failed to reach his bank account.
Seeking further clarification, he contacted another customer service representative through a referral from a fellow bettor. He was advised to wait 48 hours for the issue to be resolved. However, after waiting, the problem persisted.
“In that 48-hour period, I decided to keep playing, thinking they wanted me to continue betting. I won an additional N2 million, but when I still couldn’t withdraw, I realized their aim was to make me lose my money,” he said.
He expressed frustration at the platform’s actions, emphasizing that Betway never restricted his access when he was losing money. “When I was losing, they didn’t log me out. I even sold my house to fund my bets and lost money in the past. Now that I’ve won, I deserve to be paid.”
FIJ reached out to Betway to inquire about the issue, but a customer service representative declined to provide any details, stating they could not disclose information about a customer’s account. When asked for a corporate communications contact, the respondent said the number FIJ dialed was the only available contact.
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